Return and Exchange
We want you to be completely happy with your purchase. If something's not right, we make returns and exchanges easy.
3 Days Return
Return within 3 days of delivery
Easy Process
Simple return and exchange process
Genuine Products
Only unused and unopened products are eligible
Quick Refunds
Refunds processed within 3-5 business days
How It Works
Four simple steps to return or exchange your product
Request Return/Exchange
Login to your account and raise a return or exchange request within 24 hr.
Pack Your Item
Pack the item securely in original packaging with all tags intact
Pickup/Shipping
Our team will pick it up or you can ship it to our store
Refund/Exchange
Your refund or exchange will be processed quickly
β Eligible for Return/Exchange
- Unused, unopened products in original condition
- Return within 3 days of delivery
- Original packaging, invoice, and tags intact
- Damaged, defective, or wrong products received
- Expired products (past "κΉμ§" date)
β Not Eligible for Return/Exchange
- Opened or used makeup or skincare products
- Products without original packaging or damaged labels
- Items purchased on sale or clearance (unless defective)
- Gift cards, vouchers, or free samples
- Products returned after 3 days of delivery
Return Policy Details
Important information you should know
Return Window
Returns must be initiated within 3 days from the date of delivery. No returns will be accepted after this period.
Return Shipping
For defective or wrong products, we cover return shipping. For other returns, customer is responsible for return shipping fees.
Exchange Process
Exchanges are subject to stock availability. If the requested product is out of stock, you will receive store credit or a refund.
Refund Method
Refunds are processed to original payment method within 3-5 business days after product inspection. COD orders get store credit.
How to Initiate a Return
Follow these steps to return your product
Step 1
Log in to your KBP account and go to "My Orders"
Step 2
Click "Return/Exchange" on the order you want to return
Step 3
Upload photos of the product and issue (if damaged/wrong)
Step 4
Submit request and wait for approval confirmation
Need Help With Your Return?
Our customer support team is here to assist you with any return or exchange questions